1. Customer Support Availability

Our customer service team is here to assist you with any inquiries or concerns. You can reach us via email at iconic@iconic.shop or through our contact form on the website. We aim to respond to all inquiries within 48 hours. 

 

2. Product Information

We strive to provide accurate and up-to-date information about all our products, including detailed descriptions, sizing guides, and material details. If you have any questions regarding fit, styling, or fabric, please don't hesitate to reach out as were happy to help you make the best purchase decisions.

 

3. Order Issues

If you encounter any issues with your order, please contact us immediately at iconic@iconic.shop. We will do our best to resolve the situation quickly and ensure your satisfaction.

 

4. Shipping & Delivery

We aim to process and ship all orders within 7 business days. You will receive tracking information once your order has shipped. If there are any delays, we will keep you informed and ensure the most efficient service possible. 

 

5. No Returns/No Refunds Policy

As outlined in our Returns Policy, we do not accept returns or issue refunds for purchased items. 

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7. Customer Privacy

We value your privacy and protect your personal information. Your data will only be used for order processing and customer service, and will never be shared with third parties without your consent.

 

8. Feedback

We always appreciate hearing from our customers! If you have suggestions or feedback on how we can improve our products or services, please let us know. We are continuously working to enhance your shopping experience.